
The Customer Service Specialist Level 3 apprenticeship is a great opportunity for learners who want to develop their skills, knowledge, and behaviours in dealing with more complex or technical customer requests, complaints, and queries. The apprenticeship will equip the apprentice with excellent product and service knowledge, and excellent interpersonal and communication skills. The apprentice will be able gather and analyse customer information and data that influences change and improvements in service, utilising both organisational
and generic IT systems.
This course is for:
Learners who complete the Customer Service Level 3 Apprenticeship can look forward to a rewarding career in managing customer Service, administration functions of an organisation. They will have the skills and knowledge to deal with more complex or technical customer requests, complaints, and queries. They will become an expert in products and services, They will be able to gather and analyse data and customer information. Use of both organisational and generic IT systems will enable them to seek customer service roles in contact centres, retail, or any customer service area.
Included in the programme:
EPA runs over 3 months and includes an interview and project report, practical observation, professional discussion, and the grading to pass is Pass and Distinction.
London Borough of Haringey, London Borough of Camden
The Customer Service Specialist Level 3 Apprentices who complete the apprenticeship programme will aim to gain promotion to senior roles including: