Hospitality Manager - Level 4 Higher Apprenticeship

Duration: 18 months
Location: Workplace/College
Sector: Hospitality and Culinary Arts

About the Course

Similar to the hospitality supervisor’s apprenticeship, the hospitality manager apprenticeship is for those working within a variety of hospitality establishments but generally with a focus on a specific area of responsibility and are integral to the running of the organisation.

The hospitality manager’s focus can include people management, budget control, customer experience using high-level skills and knowledge to meet business needs.

Delivery method – 121 work based delivery and/or monthly day release

What You'll Study

  • Understand how to use relevant operating models to help achieve the business vision and objectives of hospitality businesses and how these are used in own area of business
  • Understand how to manage finance and minimise costs within hospitality businesses; identify the income streams and cost centres and areas for potential waste or loss within own area of business
  • Identify the management information available in own area and understand how to use, analyse and act on it to drive business change
  • Understand the standard business operating procedures, the services and products and how they are managed and their potential consequences
  • Identify peaks and troughs in business levels and understand the factors which influence them e.g. season, weather, cultural and special occasions such as Valentine’s Day, New Years
  • Understand environmental, legislative and social responsibilities and their impact within hospitality businesses
  • Know how to identify potential risks to people and the business and how to plan for and minimise the impact
  • Understand how to create a people strategy and how to effectively manage recruitment, induction, team development and succession planning in a hospitality business to deliver it
  • Understand the responsibilities of an employer and the parameters the business works within
  • Determine the customer service journey and understand ho
  • w to meet expectations, taking into account business requirements
  • Understand the impact of service failure on hospitality businesses and identify how to develop and implement successful service recovery strategies

For more information visit the Insitute of Apprenticeships: Hospitality manager / Institute for Apprenticeships and Technical Education

Qualification Level

Employers will set their own entry requirements, related to the job role. A good level of English and maths, plus a Level 2 kitchen related qualification.


The End Point Assessment (EPA) will include:

  • An on demand test
  • Culinary challenge
  • Workplace observation
  • Professional discussion.
Centre for Business, Arts
and Technology
444 Camden Road
N7 0SP
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Sixth Form College
283-309 Goswell Road
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Centre for Lifelong Learning
28-42 Blackstock Road
Finsbury Park
N4 2DG
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Centre for Applied Sciences
311-321 Goswell Road
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020 7700 9200